Frequently Asked Questions
Everything you need to know about shopping with us.
Orders
Browse the shop, open a product and press ADD TO CART. When you are done, open the cart and press CHECKOUT, fill in your delivery details and confirm the order.
An order can be changed or cancelled while it is still Pending. Call our hotline or reply to your order confirmation SMS as soon as possible and we will update it for you.
Every order gets a tracking code by SMS. Enter it on the Track Order page to see exactly where your parcel is.
Shipping & Delivery
Inside Dhaka orders arrive in 1–2 working days. Outside Dhaka usually takes 2–4 working days depending on your area.
The charge is calculated at checkout from your delivery area. Selected campaigns and brands ship free — those products carry a FREE SHIPPING badge.
Yes. We deliver to all 64 districts through our courier partners.
Payment
Cash on delivery, bKash, Nagad, Rocket and all major debit and credit cards through our payment gateway.
Yes. Card and mobile wallet payments run through a PCI-DSS compliant gateway. We never see or store your card details.
Returns & Refunds
If a product arrives damaged, expired or is not what you ordered, contact us within 3 days of delivery with a photo and we will replace it or refund you.
Once the returned product reaches us and passes inspection, refunds are issued within 7–10 working days to your original payment method.
Products
100%. We source directly from brand owners and their authorised distributors, and every parcel ships sealed.
Each product page lists its ingredients and how to use it. For personalised help, message us and our beauty consultants will guide you.
Account
No, you can check out as a guest. An account simply keeps your addresses, order history and wishlist in one place.
Use Forgot password on the login page and we will send you a reset link or an OTP.